Job Title: Scales Supervisor
Division: Aggregates
Supervisor: Dispatch & Scales Manager
Summary:
The scale team supervisor, will oversee the day-to-day functioning of the scale team, ensure seamless coordination across departments, and support leadership in driving efficiency, accuracy, and service excellence.
Key Responsibilities:
Team Leadership & Scheduling
- Develop and manage daily schedules for the scale team to ensure optimal coverage and productivity.
- Provide on-the-ground support by covering scale and dispatch duties as needed.
- Ensure coverage during employee PTO or unexpected absences.
- Conduct daily and weekly team check-ins to maintain alignment and morale.
- Create and monitor individual development plans to support employee growth and performance goals.
- Oversee scale inspections and maintenance to ensure all equipment meets operational and safety standards.
Training & Staff Development
- Lead onboarding and ongoing training for scale team members to ensure consistent performance.
- Maintain and update training binders and materials to reflect current processes and standards.
- Conduct interviews and assist in the recruitment process for scale and dispatch roles.
Operational Oversight
- Submit and verify time clock hours to ensure accurate payroll.
- Order and manage ticket supplies, ensuring availability for all operational needs.
- Order general supplies and ensure the scale team is fully equipped with all necessary materials.
- Assist with remote ticketing processes and troubleshoot issues as required.
- Conduct ticket audits to ensure process integrity and accuracy.
- Monitor and enhance scale productivity through continuous improvement practices.
- Track attendance and manage records of extra shifts or adjustments.
Cross-Department Collaboration
- Coordinate closely with the sales team to support client needs and special requests.
- Assist customers with non-standard or special service requests with professionalism and accuracy.
- Update and manage internal project trackers, account statuses, and sales information.
- Perform COD reconciliation to ensure all card payments are collected.
- Provide administrative and project support to the management team as required.
Impact Goals:
- Ensure efficient scale operations with minimal downtime.
- Promote a high-performing, well-trained team culture.
- Enhance communication between sales, dispatch, and operations.
- Support scalability and growth through operational excellence.
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with this job. It is intended to be an accurate reflection of the principle job elements essential for making employment decisions. Duties associated with this job and the corresponding job specification may be changed at any time to accommodate Company business needs.
*Current employees are required to speak with their immediate manager before applying for any open positions. Current employees who refer qualified candidates will be eligible to receive a $250 referral bonus, after 30 days of candidate’s employment. Current employees must notify HR of referral before referral candidate interviews. *
Geneva Rock Products, Inc. is an “Equal Employment Opportunity/Affirmative Action/PWDNET” Employer
