Job Title: Lead Aggregate Dispatcher
Division: Aggregate
Job Summary: Under the direction of the aggregate sales manager, the primary responsibilities of the lead aggregate dispatcher are to manage dispatch personnel, take phone orders from customers, dispatch, and schedule trucks to fulfill the orders taken.
Duties and Responsibilities:
- Visualize, fulfill, and implement the company’s vision, mission, and core values through daily actions and decisions.
- Promote a positive, team-oriented culture focused on safety, efficiency, and service.
- Support ongoing development through coaching, mentoring, and process improvement.
- Monitor daily demand and dispatch trucks accordingly to meet customer and production needs.
- Verify each load and proactively track driver statuses to identify and resolve issues before they occur.
- Adjust dispatch plans in response to real-time conditions, equipment availability, and customer requirements.
- Prepare and maintain daily and weekly operational reports as assigned.
- Track and analyze profit and loss metrics for your assigned area to support operational decision-making.
- Respond to online inquiries and assist customers as needed.
- Work closely with sales, scale operations, and logistics teams to ensure smooth coordination and superior customer service.
- Aid the sales team by addressing customer questions and supporting order accuracy.
- Cover scale operations as needed to ensure continued service coverage.
- Support remote ticketing and ensure data integrity in digital transactions.
- Maintain an insurable driving record and comply with all company and DOT safety requirements.
- Provide timely updates on issues, changes, or areas requiring management attention.
- Communicating with team members on a consistent basis.
- Promote and ensure a safe, healthy, and compliant work environment at all times.
- Maintain clear, consistent, and professional communication with team members, customers, and management.
Education and/or Experience:
- High school diploma or general education degree (GED).
Individual Development (Knowledge, Skills, and Abilities):
- Public relations and communication skills
- Basic knowledge of construction industry
- Good organizational skills
- Excellent phone skills, listening skills, and good handwriting
- Basic computer skills and 10 key
- General mathematical skills
Training and Development:
- New Employee Orientation
- Business Etiquette
- Microsoft Office Training
- Defensive Driving
- Customer Service for Dispatch
- Dealing with Difficult People
- Coaching Skills
- Command System
- Eagle Batching System
- American Concrete Institute Training
- Excel
Apply on-line at genevarock.com/careers/ today!
*Current employees are required to speak with their immediate manager before applying for any open positions.*
Referral Program: Current employees who refer qualified candidates prior to candidate interviews, will be eligible to receive referral bonuses should their candidate be hired. A $250 bonus will be awarded at the end of each 90-day period up to one year for referred new hires in good standing (for a possible total of $1,000).
Geneva Rock Products, Inc. is an “Equal Employment Opportunity/Affirmative Action/PWDNET” Employer
Disclaimer: This job description is not intended to contain a comprehensive listing of duties and responsibilities required of the employee. It reflects management’s assignment of key functions; it does not prescribe or limit the tasks that may be assigned. Job descriptions are subject to change at any time. Geneva Rock is a drug free environment.
